Privacy Policy
Strata Embassy Pty Ltd is committed to providing quality services to strata schemes, community title schemes and company title schemes and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers, lot number, unit entitlement, marital status, taxation information, income and other financial information. Strata Embassy Pty Ltd holds information required to be held on the strata roll such as your name, service of notice address, real estate agent, mortgagee. In addition to this we may also record your telephone number and email address for the purposes of operating your building and contacting you if necessary.
This Personal Information is obtained in many ways including meetings, interviews, correspondence, by telephone and facsimile, by email, via our website www.strataembassy.com.au,from your website and your books and records, from media and publications, from other publicly available sources, from cookies, from third parties, and from change of ownership and contact detail forms. We don't guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to your strata, community, and company title schemes, providing information and services to third parties as required by law, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. You may make enquires of us about any such information provided to us by the third party by conducting a search of the books and records of your strata, community company title schemes as provided by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law. This includes where we are required by law to supply Personal Information to third parties pursuant to the Strata Schemes Management Act 2015 (NSW) and its subordinate legislation.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information unless otherwise required by law. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Strata Embassy Pty Ltd will not charge any fee for your access request for your Personal Information but may charge you an administrative fee for providing information and access to records that includes your Personal Information as prescribed by the Strata Schemes Management Act 2015 (NSW) and its subordinate legislation.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Suite 101 – 46A Macleay Street, Potts Point NSW 2011
support@strataembassy.com.au
02 955 6432
